Step 1 – Log into our website 

Click the link in your email to create a password and log in.

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Once logged in you can access the pages under the TENANTS tab. Review those pages so you know we do things:

1. Maintenance & Cleaning Checklist

2. Maintenance Process

3. Management Process

4. Request Form Library

5. Resident Benefits

 

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Step 2 – Check Availability

Go to the Available Rentals page.

• Click refresh to see the most current list.

• Make sure the home you want is still available.

• If it is gone, choose another home that costs the same or less than what you were approved for.

 

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Step 3 – Tour the Home

Homes are rented as-is. What you see is what you get.

• Tour the home before signing the lease to make sure you like it.

• If you don’t like it, choose a different home.

• We're not going to verify that you toured the home, but if you skip the tour and are unhappy, that's on you.

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Homes are not new. You may notice:

• Normal wear

• Light pet odors

• Things that are only noticeable in person

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Want to ask for a repair or change?

• Ask before signing the lease.

• Most owners say no after the lease is signed.

• Use the Work Request Form in the Request Form Library under RENT A HOME.

 

Not local yet?

• Call us to request a virtual tour.

• We'll drive to the home and walk through the home with you live.

 

 

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Step 4 - Confirm You Are Ready to Pay

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Deposit

• We do not hold homes without payment.

• You have 24 hours to sign the lease and pay the deposit.

• If you are not ready, wait to move forward.

 

Rent

• Rent is prorated.

• Rent is due by your Lease Start Date.

 

Lease start dates:

• Vacant home: 2 days after we send the lease

• Occupied home: 2 days after the current tenant moves out

 

Not ready to start paying rent?

You have two options:

1. Wait to request the lease. The home may rent to someone else.

2. Request to hold the home. Submit the Hold Property Request in the Request Form Library under the APPLICANTS tab. Please understand:

• We cannot promise the home will be held. The owner may decline.

• Shorter hold requests are more likely to be approved.

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Step 5 – Ask for a Lease

Once you’ve finished all the steps above and are ready to sign, pay the deposit, and start paying rent:

Click here to request a lease

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Step 6 – Sign and Pay

We will email you a link to AppFolio. AppFolio is our property management system. It also has a mobile app. You will use AppFolio to:

• Pay rent

• See your account balance and charges

• Request maintenance

• View your lease and documents

• More

 

What you need to do:

• Each tenant must create an AppFolio account.

• Each tenant must sign the lease.

• One tenant may pay the full deposit, or you may split it.

• Rent is due by your Lease Start Date.

 

Move-In charges:

• If it is near the end of the month, next month’s charges may also be due now.

• If only this month’s charges appear, that is all you pay now.

• Future monthly charges will show in your Account Ledger on the first day of each month.

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Step 7 – Turn On Utilities

You are responsible for setting up all utilities available at the property.

• Utilities must be on by the day before your lease start date.

• The utility companies may need a copy of your lease. If so, you can download your lease from AppFolio.

 

We will not verify that you activated utilities before your move-in. If you forget and we receive a bill:

• The bill will be charged to your account + a $20 Billing Fee per bill.

• If utilities are still active in our name when we get the bill, we will disconnect those services. ​​

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Step 8 – Move In

The day before your lease starts, we will:

• Complete the Maintenance Checklist

• Record a move-in video to document the current condition of the property.

• Rekey the locks

• Place 2 keys in a lockbox on the front door

• Email you when the home is ready

 

After you receive the email:

• Pick up the keys and move-in anytime. No appointment needed.

• Place the lockbox in a kitchen drawer. It belongs to the home and will be charged to your account if missing at move-out.

 

Before unpacking:

• Complete the Maintenance Checklist.

• Confirm the home meets our quality standard.

• If something is not functional, submit a maintenance request in AppFolio.

 

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Maintenance Checklist

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