Step 1 – Log into our website 

Click the link in your email to create a password and log in.

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Once logged in you can access the pages under the TENANTS tab. Review those pages so you know we do things:

1. Maintenance & Cleaning Checklist

2. Maintenance Process

3. Management Process

4. Online Forms

5. Resident Benefits

 

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Step 2 – Tour the Home

If you haven't already, tour the home in-person before requesting a lease. 

• Homes are rented as-is. What you see is what you get. Make sure you like it.

• If you don’t like it, choose a different home.

• We're not going to verify that you toured the home, but if you skip the tour and are unhappy, that's on you.

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Homes are not new. You may notice:

• Normal wear

• Light pet odors

• Things that are only noticeable in person

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Want to ask for a repair or change?

• Ask before signing the lease.

• Most owners say no after the lease is signed.

• Use the Work Request Form in the Request Form Library under RENT A HOME.

 

Not local yet?

• Call us to request a virtual tour.

• We'll drive to the home and walk through the home with you live.

 

 

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Step 4 - Confirm You Are Ready to Pay

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Deposit

• We do not hold homes without payment.

• You have 24 hours to sign the lease and pay the deposit.

• If you are not ready, wait to move forward.

 

Rent

• Rent is prorated.

• Rent is due by your Lease Start Date.

 

Lease start dates:

• Vacant home: 2 days after we send the lease

• Occupied home: 2 days after the current tenant moves out

 

Not ready to start paying rent?

You have two options:

1. Wait to request the lease. The home may rent to someone else.

2. Request to hold the home. Submit the Hold Property Request in the Request Form Library under the APPLICANTS tab. Please understand:

• We cannot promise the home will be held. The owner may decline.

• Shorter hold requests are more likely to be approved.

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Step 5 – Ask for a Lease

Once you’ve finished all the steps above and are ready to sign, pay the deposit, and start paying rent:

Click here to request a lease

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Step 6 – Sign ​

• Each tenant must create an AppFolio account.

• Each tenant must sign the lease.

• One tenant may pay the full deposit, or you may split it.

• Rent is due by your Lease Start Date.

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Step 7 - Pay the balance due

 

Payment method: 

Appfolio allows eCheck, debit, credit, and cash pay (through PayNearMe).

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Move-in timing

• If your move-in is within 10 days, the balance must be paid in full with either cash or credit card. This is because checks and debit payments can take 7–10 days to clear.

• If your move-in is more than 10 days out, you can pay by check or debit.

 

Who can pay

If there are multiple tenants, either can pay the balance, once they sign the lease.

 

What to pay:

Pay the entire balance due seen in AppFolio. The system will not email your lockbox code until it's paid in full.

• Pay the deposit.

• Pay the prorated rent for this month.

• If the lease start date is less than 7 days from the end of the month, also pay next month’s rent.

 

How to pay in cash:

Open AppFolio:

• Click the Payments tab.

• Click Download Payslip (PayNearMe).

• Withdraw the needed cash from your bank.

• Choose a participating store location listed on the payslip.

• Bring the Payslip/barcode to the store and pay in cash.

• Save your receipt for your records.

 

NSF (Returned checks)

If your payment is returned by the bank, and you need to pay again, that payment must be made in cash as explained above.

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Step 7 – Turn On Utilities 

Start utilities on or before your Lease Start Date.

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Timing

If we receive a utility bill for service dates during your lease term, it will be charged to your account. If the bill includes dates before your lease starts, we will split the bill between you and the property owner using whole days. A $20 billing fee is added to each bill.

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Pro Tip

Start utilities the day before your lease starts.

Example: Lease starts June 10 → start on June 9.

This will guarantee you will not get a bill from us.

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IMPORTANT:

Many utility companies charge a $75 activation fee, so a bill for 2 days can be as much as a bill for 2 weeks.

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Step 8 – Move In

The day before your lease starts, we will:

• Complete the Maintenance Checklist

• Record a move-in video to document the current condition of the property.

• Rekey the locks

• Place 2 keys in a lockbox on the front door

• Email you when the home is ready

 

After you receive the email:

• Pick up the keys and move-in anytime. No appointment needed.

• Place the lockbox in a kitchen drawer. It belongs to the home and will be charged to your account if missing at move-out.

 

Before unpacking:

• Complete the Maintenance Checklist.

• Confirm the home meets our quality standard.

• If something is not functional, submit a maintenance request in AppFolio.

 

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Maintenance Checklist

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