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3) MAINTENANCE​​​​​

• We schedule maintenance by the day, not by the hour.

• We notify the tenant, as required by law, that you are coming during business hours (8am to 5pm) on that day.

• We recommend you call the tenant to schedule a more specific time but that is not required because we have the right to enter the property provided we give a 24 hours notice. In most cases, they requested maintenance, so they requested your help. If they are not home, the keys are in the lockbox which is typically attached to the garage door frame. 

• IMPORTANT: Do all the work orders that are visible in AppFolio but only if you:

  • Have the skills to do a good job

  • Can complete the work 100% within a reasonable amount of time. You will add your hours to the work order and we will pay you but if an owner complains about the amount of hours required to complete the work, we can’t give you more work orders.

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Complete all these steps in a single trip for this Work Order Type. ​​​

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​​1)  When You Get There

• ​Knock before using the lockbox. Someone might be home.​

• The lockbox is usually on the garage door frame.

• Get the code from the Keys section in AppFolio.

• Look at all open work orders (WOs) for the home.

• Pick one work order to start with.

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2) Complete the first work order

• Read the details.

• Start time tracking.

• Take "Before" pictures.

• Do the work.  if you can't, make notes and mark Waiting.

• Take “After” pictures.​

• Use TurboScan to combine Before & After pics into a PDF.

• Attach the PDF to the Work Order.

• Stop time tracking and enter notes on what you did.

• Mark Work Done.

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3) Choose another Work Order​

Repeat for each Work Order until all are marked Work Done or Waiting.

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4) Tenant Evaluation

​Fill out the Tenant Evaluation Form
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5) Inspection Form

Fill out the Maintenance Inspection Form

• If you see something you can quickly repair without driving to purchase material, call the Maintenance Coordinator to get a Work Order made.

• If you need to leave to get material or don't have time to complete the task 100%, add the item to the checklist and Work Orders will be created for another trip. ​​​

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